Privacy policy

Last updated: September 23, 2024

This Privacy Policy describes how LureHer UK (the "Site", "we", "us", or "our") collects, uses, and discloses your personal data when you visit, use our services, or make a purchase at lureher.org (the "Site") or otherwise communicate with us about the Site (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, adjust the date at "Last updated," and take all other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific use outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

The type of personal data we collect about you depends on your interactions with our Site and your use of our Services. When we use the term "personal data," we mean data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

Information you provide directly through our Services may include:

  • Contact details including your name, address, phone number, and email address.
  • Order details including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account details including your username, password, security questions, and other information used for account security.
  • Customer support information, including any details you wish to include in communication with us, such as when you send a message via the Services.

For some features of the Services, it may be necessary for you to provide certain information about yourself directly to us. You may choose not to provide this information, but if you do so, you may not be able to use or access these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage data may include information about how you visit and use our Site and account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit card, or debit card details, billing address) to process your payment, fulfill your orders, and deliver the products or services you have requested, so we can execute the agreement we have with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties is treated in accordance with this Privacy Policy. Please also refer to the section below, Websites and Links to Third Parties.

How We Use Your Personal Data

  • Providing Products and Services: We use your personal data to provide you with the Services according to the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and other functions related to your account.
  • Marketing and Advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you ads for products or services. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in promoting our products, according to Art. 6 (1) (f) GDPR.
  • Security and Fraud Prevention: We use your personal data to detect, investigate, or act on possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We highly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been hacked, please contact us immediately.
  • Communication and Service Improvement: We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you, according to Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our Site. Specific information about the cookies we use to support our store with Shopify can be found via https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), conducting analytics, and gaining insights into user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can adjust your browser settings to delete or refuse cookies. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to not work correctly or become unavailable. Furthermore, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Disclosure of Personal Data

In certain circumstances, we may disclose your personal data to third parties for contract execution, legitimate purposes, and other reasons under this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your data in accordance with their own privacy policies.
  • When you instruct us, request us, or otherwise give us permission to share certain data with third parties, for example, to provide you with products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Websites and Links to Third Parties

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, it is important to read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms without limitation as to its use by us or third parties. The inclusion of such links on our Site does not imply endorsement of the content on such platforms or their owners or operators unless stated otherwise in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with personal data, you can contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we are not aware of any personal data of individuals under 16 years old that we "share" or "sell" (as defined under applicable law).

Data Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, it is possible that data you send to us may not be secure during transmission. We advise against using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or meet other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in some cases, we may deny your request, to the extent permitted by law.

  • Right to Access/Know: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
  • **Right to DeletionHere is the continuation of the privacy policy translation:
  • Right to Deletion: You may have the right to request that we delete the personal data we hold about you.
  • Right to Correction: You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right to Data Portability: In certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer this data to a third party.
  • Right to Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal data.
  • Right to Withdraw Consent: When we rely on your consent to process your personal data, you may have the right to withdraw that consent.
  • Right to Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
  • Manage Communication Preferences: We may send you promotional emails, and you may opt-out of receiving them at any time by using the opt-out option included in the emails we send. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us via the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Under applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof of the agent's authorization to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly, as required under applicable law.

Complaints

If you have complaints about how we process your personal data, you may contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us through the contact details below or filing a complaint with your local data protection authority. For the EEA, you can find a list of responsible supervisory authorities for data protection.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you reside. Your personal data is also processed by personnel and external service providers and partners in these countries.

If we transfer your personal data outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses, or equivalent contracts issued by the relevant UK authority, where applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please contact us via email at info@lureher.org.

In accordance with applicable data protection law and unless otherwise stated, we are the data controller for your personal data.

Store Name: LureHer
Address: Bosch 44, Zwijndrecht, 3331 GC, South Holland, Netherlands